Cancellations for Classes
If you need to cancel a class registration, please contact us at email@example.com with the following information: class title, day, and time; student's name, email, and phone number. To receive a full refund, please contact us regarding the cancellation at least 24 hours prior to the first class session.
Free trial classes are available during the first two weeks of a course. A student may attend one class session free of charge during this time and may use up to 3 free trials per semester. This offer is only available for courses 8 weeks or longer.
Unfortunately, we cannot offer refunds on unused or cancelled lessons.
If your student will be absent from a class session, please communicate this to your instructor. Unfortunately, we do not offer make-ups or prorated refunds.
If your student misses 3 consecutive lessons without communicating your instructor, your student may be dropped from the class and you will forfeit the class fee.
If no students have joined the meeting 10 minutes after the start time, the lesson may be cancelled at the instructor's discretion. This is considered a missed lesson and is not eligible for a refund.
If an instructor cancels a class session, payments may be prorated to compensate for the missed session if a make-up day cannot be scheduled.
If an instructor cancels a class series, you will receive a prorated refund based on the percentage of lessons you have paid for that were canceled.